Refund Policy
Support
Return & Refund Policy
Last updated: August 2026
Because Miss Fruttini products are handmade, perishable frozen desserts, we handle returns a little differently than a typical store. Your satisfaction still matters to us — it is our mission to treat every customer the way we would like to be treated ourselves — so here is exactly how we make things right.
When something isn't right
We stand behind every shell. Please contact us within 48 hours of delivery if your order arrives damaged, melted or thawed, incorrect, or otherwise not as expected. Include your order number and a photo of the item and its packaging so we can resolve it quickly.
Refunds & replacements
Once we have reviewed your request, we will offer a replacement or a full or partial refund to your original payment method. Approved refunds are typically processed within 5–10 business days, depending on your bank or card issuer.
Melting & shipping
Our sorbets ship frozen with insulated packaging and coolant, but some surface softening in transit can be normal and does not affect safety or quality. Because delivery is temperature-sensitive, please make sure someone is available to receive and freeze your order promptly and that your shipping address is correct. We cannot be responsible for delays caused by the carrier, incorrect or incomplete addresses, or orders left unattended after delivery.
Cancellations & changes
Need to change or cancel an order? Please contact us as soon as possible. We can usually adjust orders before they have been prepared or shipped; once an order is in production or handed to the carrier, we may no longer be able to change it.
Sale & promotional items
Discounted or promotional items are covered by this same policy unless stated otherwise at the time of purchase.
Contact us
Questions about a return or a specific order? We are here to help. Email us at contact@missfruttini.com or reach out through our Contact page, and we will make it right.
